If you've grown tired of your old host and decided to make the switch to us, the first step is to signup for a web hosting package and mark your domain as a transfer during the checkout process.
After your order is complete and you would like us to transfer your website for you (*), simply send a support ticket to the technical department with the following information:
- Old host's control panel URL
- Old host's account name
- Old host's account password
The next step is to update your domain's DNS servers. Technical support will provide you with all the information you need to do this, or we can do it for you with some additional information.
Your data should take no more than 24 hours to fully migrate to our servers, and your DNS servers should update within 24 hours.
After your website has been transferred and you have verified that all your data is intact and as it should be, it is safe to terminate your payment agreement with your old host, should you choose to do so.
(*) Please note a fee will be charged for this. Also note that we cannot guarantee that the transfer doesn't require some additional work for you due to the fact that not all hosting platform are equals or compatible.
